At buymie we believe it’s all about being personal and attentive. Our mission is to help and improve our customers life by offering convenience and freedom while developing a better city life.
Buymie is an Armenian/Irish co-founded tech company that provides grocery delivery services across Ireland.
Your profile
We are searching for an
Operations Representative (Customer Support and Logistics) to join our team. As an Operations Representative, you will work within our team to ensure the smooth running of day-to-day operations.
Job Responsibilities- Answer inbound queries from customers and shoppers/contractors (via email, Chat, Phone)
- Follow up on the company’s set procedures and policies
- Communicate with customers and contractors to resolve problems
- Provide feedback to relevant departments to help improve the customer and shopper experience
- Actively monitor the assigned channels in Slack and take action
- Participate in the weekly Operations team meetings
- Detect and report the tech issues/bugs and suggest ideas via the set procedure
- Perform other duties as assigned
Requirements- Up to 2 years of experience in a relevant position
- Excellent written and spoken English
- A desire to learn and prove yourself in a fast-moving environment
- Able to effectively communicate with a wide range of people via telephone or email
- Ability to quickly assess a situation and problem-solve to the point of resolution
- Previous experience in a customer-facing role is a plus
- Previous experience in a tech startup is a plus
- Able to learn and adapt quickly to a multinational working environment
- Availability to work night shifts (not overnight) and weekends
About us
Buymie is an online marketplace that connects Customers with personal shoppers in their area, who shop for and deliver items from local stores.
We are a technology company that prides itself on using data-driven knowledge to perfect the online shopping experience for Customers, as well as adapt our Operations and technology to the ever-changing world.
