We are expanding our Operations team in Armenia and seeking a motivated Operations Representative (Live operations and Support) to join us. In this role, you will ensure smooth day-to-day operations by supporting customer and contractor needs, resolving issues, monitoring workflows, and collaborating with other teams to maintain high service standards.


Job Responsibilities

• Respond promptly to customer and contractor inquiries via email, chat, and phone,
• Identify and resolve operational issues to ensure a seamless experience for customers and contractors,
• Monitor ongoing operations to address and resolve real-time challenges,
• Follow and enforce the company’s established procedures and policies,
• Work closely with other teams to ensure efficient workflows and high service standards,
• Provide actionable feedback to relevant departments to enhance processes and service quality,
• Detect and report technical issues or bugs and suggest improvements through the proper channels,
•  Perform other duties as needed to support the operations team and overall business goals.
  
  

Requirements

• Up to 2 years in a relevant role (e.g., operations, customer support, or logistics),
• Excellent written and spoken English,
• Ability to assess situations quickly and implement effective solutions,
• Strong interpersonal skills to work effectively with diverse teams,
• Availability to work night shifts (not overnight) and weekends,
• Previous experience in a customer-facing role is a plus,
• Familiarity with tech tools and processes; experience in a tech startup is a plus,
• Ability to prioritize and manage multiple tasks efficiently.